Definitions and terms
Please see also the Jorum Terms of Service. This policy applies to the Service constituted by the Jorum website, repository and API (hereafter referred to jointly as Jorum) operated by Mimas, part of the Digital Resources division of Jisc (hereafter referred to as the Service Provider).
If the administrators of Jorum are notified of a potential breach of copyright, or receive a plausible complaint indicating a violation of any law (including but not limited to laws on copyright, patent, trademark, confidentially, data protection, obscenity, defamation or libel) or any breach of the Jorum Terms of Service, relating to a Resource, the Resource involved will be withdrawn from the repository as quickly as possible pending further investigation. A decision on whether the Resource may be made available again may take some time if it is necessary for Jorum to seek legal advice to resolve the complaint.
How to complain
If you have discovered material in Jorum which is unlawful e.g. breaches copyright (either yours or that of a third party) or any other law, including but not limited to those relating to patent, trademark, confidentiality, data protection, obscenity, defamation, libel, or which otherwise constitutes a breach of the Jorum Terms of Service, please contact the Jorum Service Manager in writing (and preferably also by email) providing the following information:
- Your contact details.
- Full details of the Resource, including the author, title and resource address where you found the content in Jorum (URL).
- The nature of your complaint.
- An assertion that your complaint is made in good faith and is accurate.
- If you are complaining about breach of your own copyright, please state that you are the rights owner or are authorised to act for the rights owner.
Please send your complaint to:
FAO: OER Service Manager (Re: Takedown)
5th Floor Roscoe Building
The University of Manchester
or send an email with the message header ‘Jorum Takedown’ to the following address: email@example.com
The Takedown procedure explained below will then be invoked
- Jorum will acknowledge receipt of your complaint by email or letter and will make an initial assessment of the validity and plausibility of the complaint, possibly taking legal advice.
- The material will be temporarily removed from Jorum pending an agreed solution.
- Jorum will contact the contributor who deposited the material. The contributor will be notified that the material is subject to a complaint, under what allegations, and will be encouraged to assuage the complaints concerned.
- The complainant and the contributor will be encouraged to resolve the issue swiftly and amicably and to the satisfaction of both parties, with the following possible outcomes:
- The material will be returned to Jorum unchanged.
- The material will be returned to Jorum with appropriate changes.
- The material will be permanently removed from Jorum.
- If the contributor and the complainant are unable to agree a solution, the material will remain unavailable through Jorum until a time when a resolution has been reached.
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.